Privacy Policy

We may collect information that you voluntarily provide to us, including:

• First and last name
• Company or business name
• Email address
• Phone number
• Industry or type of business
• Information about your current after-hours call-handling process
• Appointment and scheduling information
• Communications you send to Nightwatch Dispatch

We may also automatically receive basic technical information when you use our website, such as browser type, device information, IP address, pages visited, referring website, and general usage information.

We may use information we collect to:

• Respond to inquiries
• Schedule and manage demonstrations
• Provide appointment confirmations and reminders
• Communicate with prospective and current customers
• Provide, maintain, and improve our services
• Understand how visitors use our website
• Protect our website and services from misuse
• Comply with applicable legal obligations

If you provide your phone number or email address and consent to receive communications, Nightwatch Dispatch may send appointment confirmations, reminders, service-related communications, or requested follow-up messages.

Message and data rates may apply to text messages.

You may opt out of text messages by replying STOP where applicable.

You may contact us at support@nwdispatch.com with questions regarding communications.

We do not sell personal information.

We may share information with service providers that help us operate our business, website, communications, scheduling systems, customer relationship management systems, hosting services, and other business technology.

These providers may process information only as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect the rights, property, safety, or security of Nightwatch Dispatch, our users, or others.

Nightwatch Dispatch may use third-party platforms and service providers for functions such as:

• Website hosting
• Appointment scheduling
• Customer relationship management
• Email
• SMS communications
• Analytics
• Automation
• Payment processing if applicable in the future

Those third parties may have their own privacy policies and practices.

Our website may use cookies or similar technologies to support website functionality, understand website usage, and improve the visitor experience.

You may be able to control cookies through your browser settings.

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including business operations, customer communications, recordkeeping, dispute resolution, security, and legal compliance.

You may contact Nightwatch Dispatch to request that we update or delete certain personal information, subject to applicable legal, operational, or recordkeeping requirements.

You may also opt out of certain communications as described in the communication itself.

Nightwatch Dispatch is a business-to-business service and is not intended for children under 13.

We do not knowingly collect personal information from children under 13 through this website.

We may update this Privacy Policy from time to time.

When changes are made, the updated version may be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or our privacy practices, contact:

Nightwatch Dispatch
NWDispatch.com
support@nwdispatch.com